Terms of Service — MedToChina

These Terms of Service govern your use of MedToChina and the medical travel intermediary, coordination, and concierge services provided through this website. MedToChina is operated by Yihe Jinrun International Limited (Simplified Chinese name: 颐和金润国际健康咨询有限公司; Traditional Chinese name: 頤和金潤國際有限公司), company registration number 79265162-000-11-25-9. Our registered address is FLAT/RM B32 11/F, WONG KING INDUSTRIAL BUILDING, NO.2 TAI YAU STREET, KL.

By submitting a service request, confirming an order, signing a service agreement, or using our services, you confirm that you have read, understood, and accepted these Terms. If a separately signed service agreement, quotation, order page, or supplemental written agreement applies to your case, that document will prevail where it expressly conflicts with these Terms.

1. Service Nature and Scope

MedToChina provides intermediary and coordination services for international patients seeking medical care in China. We are not a hospital, clinic, licensed healthcare provider, physician group, insurer, visa agency, or emergency service. We do not provide medical diagnosis, treatment, medication guidance, clinical opinions, or emergency care.

Our services may include, depending on your confirmed service scope:

Matching your stated medical needs, preferred departments, budget, and timing with licensed hospitals, departments, or physicians in China.
Helping communicate your authorized medical records and service requests to hospitals or related service providers.
Coordinating appointment requests, visit schedules, document preparation, and administrative communication.
Providing general information about hospitals, consultation processes, medical travel logistics, and relevant public policies.
Coordinating support services such as translation, accommodation suggestions, local transport guidance, follow-up appointment coordination, and report handover where agreed in writing.

All clinical decisions must be made by you in consultation with qualified medical professionals. Any doctor-patient relationship exists only between you and the relevant medical provider.

2. Exclusions

Unless expressly agreed in writing, our services do not include:

Medical diagnosis, treatment advice, prescription guidance, or clinical care.
Payment of hospital fees, physician fees, medication, diagnostic tests, surgery, accommodation, flights, meals, insurance, visa fees, translation fees, or other personal or third-party costs.
Visa application handling, immigration permission, customs clearance, or legal advice regarding entry into China.
Personal safety, property security, travel risk coverage, or insurance coverage during your trip, except to the extent a direct loss is caused by our intentional misconduct or gross negligence.
Responsibility for independent medical acts, medical outcomes, complications, treatment suitability, provider availability, or hospital scheduling changes.

3. Service Process

You must submit truthful, complete, accurate, and lawful identity, contact, travel, and medical information. You must not conceal important medical history or provide forged, altered, misleading, or incomplete medical records.
After receiving complete application materials, we will review your request and normally provide matching or coordination feedback within 7 business days, unless your case requires additional review or third-party response time.
After receiving our recommendation, you should confirm or object within 10 business days. If you do not respond within that period, the service request may be treated as abandoned.
Once you confirm a hospital, department, physician, or appointment pathway, we may begin communication, appointment coordination, and related service work.
You are responsible for attending scheduled appointments on time and following the rules, registration requirements, and clinical procedures of the medical institution.

4. Fees and Payment

Service fees, fee components, currency, payment schedule, exclusions, and any discounts will be set out in your written quotation, service agreement, invoice, or final order page. Unless clearly stated otherwise, our service fees are separate from all hospital, medical, medication, testing, accommodation, travel, visa, insurance, translation, courier, and other third-party costs.

Where a staged payment schedule applies, a 50% deposit may be required before service work starts, and the remaining 50% may be due after an appointment time or service milestone is confirmed. If you choose one-time full payment, any discount applies only if expressly offered in writing.

If you fail to pay any due amount on time, we may suspend coordination services. Late payment may be subject to a default charge of 0.05% per day on the overdue amount where permitted by law and agreed in the applicable service document. If payment remains overdue for more than 15 days, we may terminate the service and claim losses caused by the default.

For cross-border payments, you are responsible for bank fees, intermediary bank charges, card network fees, currency conversion differences, and transfer costs, unless otherwise agreed in writing. A payment is treated as received only when the net amount credited to our designated account equals the amount due.

5. Refunds

Refunds are handled according to our Refund & Cancellation Policy, your written service agreement, and applicable law. In general, completed services and third-party costs already incurred or committed are not refundable by us. Unused service fees may be refundable according to the service stage, the work already completed, and the reason for cancellation.

6. Anti-Circumvention

Hospitals, physicians, departments, appointment opportunities, contact pathways, and transaction opportunities introduced through MedToChina are part of our commercial service resources. If you use such information or opportunities to bypass MedToChina and directly or indirectly contact, book, consult, or receive substantially similar services from a provider introduced by us for the same or similar medical need, this may constitute a material breach of these Terms or your service agreement.

In that case, you may remain responsible for the agreed service fee, any amounts already paid may be non-refundable, and we may claim reasonable enforcement costs, including legal fees, arbitration or court costs, investigation costs, preservation costs, and travel expenses where permitted by law.

7. Your Responsibilities

Provide truthful, complete, and accurate personal, travel, and medical information.
Pay agreed service fees and third-party costs on time and in full.
Comply with applicable laws, immigration rules, and medical institution policies.
Make independent treatment decisions after consulting qualified clinicians.
Bear your own personal expenses and risks during travel and medical visits, except where a direct loss is caused by our intentional misconduct or gross negligence.
Do not offer bribes, improper benefits, or unlawful inducements to our staff, medical institution staff, or third-party service providers.

8. Our Responsibilities

Provide service information in a truthful and commercially reasonable manner.
Conduct a formal qualification review of recommended medical institutions based on available public or provider-supplied information.
Use reasonable diligence to perform agreed intermediary and coordination services.
Keep you informed of material service progress where reasonably possible.
Protect your personal information and medical materials according to our Privacy Policy.

9. Disclaimers and Limitation of Liability

Medical institutions and physicians provide independent professional medical services. We are not responsible for medical diagnosis, treatment plans, clinical outcomes, medical accidents, complications, treatment delays, or outcomes that do not meet expectations, except where the relevant direct loss is caused by our intentional misconduct or gross negligence, such as knowingly recommending an unqualified provider.

We are not liable for losses caused by your concealment of medical history, false information, incomplete materials, failure to cooperate, failure to attend appointments, interruption of treatment, or independent selection of providers outside our recommendation.

We are not liable for delays or non-performance caused by force majeure, public health events, government actions, hospital resource constraints, temporary non-malicious provider scheduling changes, cyberattacks, or other events beyond our reasonable control. We will use commercially reasonable efforts to notify you and assist with alternative arrangements where possible.

10. Privacy and Confidentiality

We will protect your personal information, identity information, contact details, medical records, test reports, and other case materials according to our Privacy Policy. You must also keep your account credentials, communication records, and service documents secure.

We may disclose your information where required by law, where necessary to provide the agreed services with your authorization, or where reasonably necessary to protect our lawful rights in connection with serious overdue payment, anti-circumvention breaches, litigation, arbitration, or legal advice.

11. Changes, Termination, and Suspension

Any material change to a signed service agreement must be agreed in writing. Supplemental service requests submitted through MedToChina may form part of the service record.

We may suspend or terminate services if:

You fail to pay any due service fee for more than 15 days.
You provide false information, conceal important medical history, or refuse to cooperate.
You breach the anti-circumvention clause.
You request services that are unlawful, unreasonable, or outside the agreed scope.

You may terminate where we materially delay core service obligations without a justified reason and fail to correct the delay within a reasonable cure period, where a recommended medical institution is proven to lack lawful qualification, or where we materially breach confidentiality obligations and cause substantial harm.

12. Breach

A party that breaches these Terms must continue performance, take remedial measures, pay agreed default amounts where applicable, and compensate the other party for direct and reasonable losses caused by the breach, subject to applicable law and any separate service agreement.

13. Governing Law and Dispute Resolution

Unless your written service agreement states otherwise, these Terms are governed by the laws of the jurisdiction specified in that agreement. If no governing law is specified, the default position for the service agreement translated from our user contract template is the laws of the People's Republic of China, excluding conflict of law rules.

The parties should first attempt to resolve disputes through friendly negotiation. If negotiation fails, disputes may be submitted to the court with jurisdiction at the place of the service provider's business registration or resolved by arbitration where the applicable service agreement expressly provides for arbitration.

14. Notices

Notices may be sent to the email address, phone number, messaging account, or platform account you provided. Unless applicable law requires otherwise, an electronic notice is deemed delivered on the day after it is sent.

15. Contact

Email: [email protected]
General support: [email protected]
Phone: +8613716151862