Service Purchase & Payment

1. Seller Information

The service seller is Yihe Jinrun International Limited (Simplified Chinese name: 颐和金润国际健康咨询有限公司; Traditional Chinese name: 頤和金潤國際有限公司), company registration number 79265162-000-11-25-9. Registered address: FLAT/RM B32 11/F, WONG KING INDUSTRIAL BUILDING, NO.2 TAI YAU STREET, KL.

2. What You Are Buying

MedToChina sells medical travel concierge and coordination services for international patients seeking access to hospitals and specialists in China. We do not sell medical treatment, make medical diagnoses, prescribe medication, or guarantee clinical outcomes.

Depending on your written quotation or service agreement, concierge services may include:

• Initial needs assessment and case intake.
• Hospital, department, or doctor matching support.
• Appointment coordination and administrative communication.
• Medical document organization and translation coordination.
• Travel planning support, including itinerary and local coordination.
• On-site concierge, interpretation, or companion support where agreed.
• Post-visit follow-up coordination and document handover where agreed.

3. Pricing

Prices are customized according to your requested service scope, destination, timeline, language needs, and support level. Before payment, we will provide a written quotation or service agreement showing the service content, price, currency, payment schedule, and any known exclusions.

Unless explicitly stated in writing, our service fee does not include hospital fees, doctor fees, diagnostic tests, treatment, medication, accommodation, flights, visa fees, insurance, meals, local transport, or other third-party charges.

4. Payment Methods

Available payment methods may vary by country, currency, and compliance review. We will confirm the available payment method before issuing an invoice or payment request. Payments should only be made to the account or payment channel stated in our official invoice or written payment instruction.

5. Delivery Method

Most services are delivered by email, phone, messaging apps, video call, shared documents, and direct coordination with hospitals or service providers. If on-site support is included, the delivery location, time, and scope will be confirmed in your service agreement.

6. Delivery Timeline

Delivery timelines depend on your case complexity, document readiness, hospital availability, travel dates, and third-party response times. We will provide an estimated timeline before payment where possible. Urgent handling, if available, must be agreed in writing.

7. Cancellations and Refunds

Refunds are handled according to our Refund & Cancellation Policy. In general, unused MedToChina concierge service fees may be refundable, while completed work and third-party costs are not refundable by us.

8. Your Responsibilities

• Provide accurate contact, identity, travel, and medical information.
• Review service details, prices, exclusions, and refund terms before payment.
• Attend scheduled appointments on time or notify us as early as possible.
• Pay hospital and third-party providers directly where required.
• Make your own final decisions about medical treatment after consulting qualified clinicians.

9. Contact

Email: [email protected]
Phone: +8613716151862